![]() We hope the Tokonauts' reset request goes smoothly and you can resume your transactions. The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.There will be no notification once the reset is done, so users should periodically check the 2FA settings on their accounts.You may be asked to verify your identity. Tap on the three dots on the top right of the screen and select Transfer accounts. The attached documents must be original, not printed or photocopied, and not edited. Open Google Authenticator on your older phone.The estimated completion time for a 2FA reset is 1x24 hours on working days and 2x24 hours on holidays.Things to note before requesting a reset: Send the above documents through the Live Chat service for assistance from Customer Support. A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:Ģ. ![]() Prepare photos of the following documents:.Tokonauts can request a reset of 2FA Google Authenticator from Customer Support via live chat. What if you don't have the backup code? Don't worry. Restoring Google Authenticator on a new phone may seem daunting, but fortunately, the process is straightforward. Return to the Tokocrypto app and request the OTP SMS, email, and Google Authenticator codes (in sequence).Tap the three-dot symbol in the upper right corner and select "Sync Now.".In the "Account Name" field, you can enter "Tokocrypto" or any other name you prefer.Choose "Enter a new set up key" or "Add a key code.".Select the plus (+) sign in the bottom right corner.If you still have the code, try the following steps to re-connect: Typically, users keep it on paper or in separate notes to make the Google Authenticator recovery process more accessible. Google Authenticator can be linked again if you still have the backup key obtained when you first activated 2FA Google Authenticator. A second pop-up box will ask Start saving codes to this account? Select Allow.Are you experiencing issues with Google Authenticator? Is it due to a device change or accidentally deleting the Google Authenticator app? Or you may want to reset your Google Authenticator settings due to withdrawal problems.You can lock it temporarily or totally erase any data. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. If you’re not syncing and want to start, tap on the “person” icon in the upper right (it won’t be a personal icon, since you’re currently not synced with any account). To start with, you need to make sure that the Google Authenticator app on your lost phone isnt exploited by anyone.I had factory reset my phone and Google 2FA is not working anymore. An incorrect clock can cause codes to be out of sync. If you are currently not using sync, you will be asked if you want to. Can Anyone please tell me how to reset my login Google Authenticator, or direct me to the correct web page for help I already contacted Binance, Filed a ticket and no answer for days, not even confirmation or acknowledging they have received my request. If your SMS or Google Auth codes are not working, check that the clock on your device is set to the correct timezone. Click Continue, and your codes will be removed from your Google account and all your other devices, except the device you are on. A second pop-up will ask if you want to use Authenticator without an account.You’ll see a pop-up menu (which will also let you manage your current Google account and manage all the accounts on your device). If you’re currently syncing and want to stop, tap on your personal icon.If you’re not syncing, the cloud will be gray with a slash through it. If the app is connected to your Google account, you’ll see a cloud with a little green checkmark next to your personal icon in the upper right.
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